YOUR MISSION
We are looking for an organised and customer-focused Planning & Customer Service Coordinator to join our team in Dinnington. This is an additional role, we already have a team of 2 in our Planning and Customer function.
This is a varied and fast-paced role that combines customer service, production planning, administration, and logistics coordination. You will play a key role in ensuring customer orders are processed efficiently, production schedules are maintained, and communication flows effectively between customers, suppliers, and internal departments.
If you thrive in a busy manufacturing environment, enjoy working with people, and have excellent organisational skills, we'd love to hear from you.

YOUR RESPONSABILITIES 
Customer Service & Order Management

• Act as the primary point of contact for customer enquiries, orders, and delivery requests.
• Create, process, and maintain sales orders within Microsoft Dynamics AX.
• Monitor and update customer delivery dates, pricing, and order information.
• Coordinate customer collections, shipments, and delivery schedules.
• Prepare customer invoices and ensure accurate order documentation.
• Assist with export documentation and shipping requirements where applicable.

Production Planning & Scheduling

• Schedule and manage work orders in Microsoft Dynamics AX and Preactor in line with customer demand and production capacity.
• Issue production route cards and complete work order transactions within the ERP system.
• Attend daily production meetings to communicate customer priorities and production requirements.
• Liaise closely with production teams to ensure schedules are achieved and customer expectations are met.
• Monitor production progress and support the resolution of planning or scheduling issues.

Procurement & Inventory Support

• Raise purchase orders for raw materials, maintenance parts, and general supplies.
• Process goods receipts within Microsoft Dynamics.
• Support stock control activities, including stock checks and annual stock takes.
• Assist in maintaining accurate inventory records.

Administration & Coordination

• Create and maintain customer and supplier records within Microsoft Dynamics.
• Welcome visitors and manage site sign-in procedures and coordinate visitor catering and hospitality requirements.
• Answer incoming telephone calls and maintain company contact lists.
• Arrange business travel, including flights, hotels, and transport.
• Undertake additional administrative duties as required to support business operations.

YOUR PROFILE

• Previous experience in a customer service, planning, scheduling, or administrative role, ideally in a manufacturing or production environemet.
• Excellent organisational skills and attention to detail.
• Strong communication and customer service skills.
• Ability to manage multiple priorities and work to deadlines.
• Good IT skills, including Microsoft Office applications.
• Experience using ERP systems, ideally Microsoft Dynamics AX.

WHAT WE OFFER

• Competitive salary (dependent on experience).
• Varied role with exposure to customer service, planning, logistics, and operations.
• Health Care Cash Back Plan after successful probation period.

WORKING HOURS
40 hours per week, Monday to Friday, 9am-5pm or 9:30am-5:30pm.